Return & Refund Policy

We value your satisfaction and are committed to providing high-quality products. Please review our Return & Refund Policy before placing your order.

Return Eligibility

We accept returns only for verified quality-related issues.

If you believe your item has a manufacturing defect or arrived damaged, please contact our customer support through the Contact Us page or by email before returning any item.

Return Conditions

To qualify for a quality-related return or refund, the following conditions must be met:

• The item must be unused, unworn, unwashed, and undamaged.
• All original packaging, tags, accessories, manuals (if applicable), and invoices must be included.
• Clear photos or videos showing the quality issue must be provided for verification.
• The return request must be approved by our customer service before the item is sent back.

Returns sent without prior authorization may not be accepted.

Non-Returnable & Non-Refundable Items

For hygiene, safety, and customization reasons, the following items cannot be returned or refunded:

🩲 Underwear & Intimate Apparel

For hygiene and health protection, all underwear, bras, panties, shapewear, lingerie, and other intimate apparel are final sale.

These items cannot be returned or refunded once shipped, including for:

• Incorrect size selection
• Style preference
• Color preference
• Personal comfort or fit
• Change of mind

Please carefully confirm your size, style, and color before placing your order.

✨ Personalized & Custom-Made Products

Customized or personalized items (including embroidered, tailored, engraved, or made-to-order products) cannot be returned or refunded unless they arrive with a verified manufacturing defect.

💎 Jewelry & Accessories

For hygiene and safety reasons, all jewelry, accessories, and personalized accessories are non-returnable and non-refundable.

🔥 Final Sale & Discounted Items

Products marked as Final Sale, clearance items, promotional products, or heavily discounted items cannot be returned or refunded.

📏 Non-Quality Related Reasons

We do not accept returns or refunds for reasons including but not limited to:

• Wrong size ordered
• Wrong color selected
• Style preference
• Personal dislike
• Change of mind
• Ordering by mistake

Please review the product description and size chart carefully before purchasing.

Return Shipping

• Quality-related issues: Return shipping costs will be covered by the seller after verification.
• Non-quality-related requests: Returns are not accepted.

Return Process

Step 1 – Contact Us

Email our customer support within a reasonable period after receiving your order.

Please provide:

• Order number
• Description of the issue
• Clear photos or videos of the product

Step 2 – Return Authorization

Our customer service team will review your request.

If approved, we will provide:

• Return authorization
• Return shipping address
• Return instructions

Please do not return any package without authorization.

Step 3 – Ship the Item

Please use a trackable shipping service and keep the tracking information until the return has been completed.

Step 4 – Refund Processing

After the returned item has been received and inspected, any approved refund will be issued to your original payment method within 5–7 business days.

Processing time may vary depending on your payment provider.

Important Notice

By placing an order, you acknowledge that you have read and agreed to this Return & Refund Policy.

In particular, customers purchasing underwear or intimate apparel acknowledge that these products are non-returnable and non-refundable for hygiene reasons. Please carefully verify your size, style, and color before completing your purchase.